Returns & Exchanges
At TANGZU, we strive for audio excellence and want you to be completely satisfied with your high-fidelity gear. If your purchase does not meet your expectations, you can return your items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the IEMs or audio accessories in their original packaging, including all ear tips, cables, and documentation to ensure eligibility.
Ship to TANGZU
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Quality Inspection & Refund
Once our technicians verify the condition of the returned electronics, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing